[PROJECT]
Service Design
Role
2023
Date
[OVERVIEW]
SLUMBER
A service design class project, Slumber was a group effort focused on improving sleep habits through a user centered mobile experience. Collaborating with teammates, I contributed to research, journey mapping, and prototyping a gamified app that encourages healthy nighttime routines. Using Figma, I helped design wireframes, interactive flows, and visual assets while applying service design principles to create a cohesive end to end experience.
User Journey
The first step our team took was discovering the issues that users were having during their sleep routine in order to find the paint points and potential solutions
User Personas
After discovering the paint points we had to find out what our users behaviors and habits were by creating user personas to help focus our research and target audience.
Competitive Analysis
After discovering the paint points we had to find out what our users behaviors and habits were by creating user personas to help focus our research and target audience.
Stakeholder Mapping
Stakeholder mapping helped us understand what areas we should focus on and what areas are less important.
Ideation and Research
The creation process involved developing rough ideas of what we wanted the app to look like with methods sch as crazy 8s and low fidelity prototyping. We also used methods such as lotus blossoms to help develop creative solutions to our problem.
The App
Designing a service is a critical aspect that warrants careful consideration. A thorough understanding of the target users and the stakeholders involved serves to refine the design process. Utilizing various tools and brainstorming techniques fosters creativity in addressing challenges. Furthermore, collaborative work underscores the importance of shared responsibilities and enhances effective communication within a diverse team.